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Receiving email

How can I ensure that I receive BMC's emails?

Occasionally, email sent by BMC may be caught by spam filters. Most modern email software includes a spam or junk folder, and it is worth checking this from time to time.

If you find emails from BMC in your spam or junk folder, you can tell your mail program that it is not spam by hitting the "Not spam" or "Not junk" button, and most mail programs will learn from this and will be less likely to misclassify subsequent emails.

In order to guarantee that mail from BMC does not get caught by your spam filters, most systems also make it possible to create a list of “trusted senders”.

Instructions are provided below for how to add BMC to your “trusted sender” list using Outlook , Apple Mail, Thunderbird, Gmail, Hotmail, Yahoo and Postini. Even if your ISP or email program is not listed, a similar approach will generally be possible.

Microsoft Outlook

  1. On the Tools menu, click Options
  2. On the Preferences tab, click Junk E-mail
  3. On the Safe Senders tab, click Add
  4. Where it says “Add address” enter
  5. Click OK

Apple Mail

  1. Go to Mail > Preferences from your Mail menu
  2. Go to the Rules tab
  3. Select Add Rule
  4. Give this rule a name such as "BMC"
  5. Create a rule that says "If any of the following conditions are met: 'From' 'Contains'" and then enter
  6. From the actions, select 'Move message' to mailbox 'Inbox'.
  7. Click "OK"


  1. Click the Address Book button
  2. Highlight the Personal Address Book
  3. Click on "New Contact"
  4. In the "Contact" tab of the new card, enter to the email field
  5. Click "Ok"
  6. Select "Account settings > Junk Settings" from the side menu
  7. Select "Enable adaptive junk mail controls for this account" and "Personal Address book"
  8. Click "Ok"


  1. At the top right of the page, go to “Settings”, “Filters”, “Create a new filter”
  2. Where it says “From”, enter
  3. Click "Next Step"
  4. Click the box “Never send it to Spam”
  5. Click “Create Filter”


  1. At the top right of the page, go to "Options”, “More options”
  2. Click “Safe and blocked senders”
  3. Click “Safe senders”
  4. Where it says: “Sender or domain to mark as safe:” enter
  5. Click the "Add"


  1. At the top left of the page click "Mail Options"
  2. Select 'Filters' (in the bottom left corner)
  3. On the Filters page, click "Add"
  4. Add “Filter Name”
  5. Select the “Sender”, and add "contains" then enter
  6. Click the ("Choose Folder") pull down menu and select 'Inbox'
  7. Select “Save”


  1. Log into your Postini account
  2. Go to “My settings”, and then to “Approved senders”
  3. In the “Approved domains” box, add
  4. Click “Update approved domains”